Lobby | Harlan Automotive

Our Reviews

What Customers Are Saying About Harlan Automotive

5

They do the servicing when they say they'll do it. I've always been satisfied with their work.

5

5

5

Friendly service. My car was fixed fast..

1

**DO NOT USE THIS BUSINESS FOR AUTO REPAIRS** One star for this place is too many! Not only do they overcharge, but they also diagnose repairs that are unfounded. When my daughter, a student at MSU, went to pick up her car after we received the astronomical estimate, they informed her that there was a $67 charge to “look” at the brakes plus shop and hazmat fees. These charges were not disclosed upfront. When I called to address the charges, the owner rudely stated that there was no disclosure other than a sign posted somewhere in the shop. Please do yourself a favor and get your repairs done elsewhere!

"Hello Margaret, Thank you for taking the time to provide this feedback. We strive to ensure that we are upfront and honest with our customers about the results of our diagnostic tests, the recommended repairs as a result of that diagnosis, and the costs for conducting those repairs. We will look into how we can better state that, as with most auto repair shops, we do charge a diagnostic fee to cover the cost of the time and equipment used to complete that inspection. That should have been explained to you upfront, and that is certainly a subject we will address with our team. We would welcome the opportunity to make things right with you and your daughter. Please feel free to give us a call so we can discuss this situation in more detail. "

- Harlan Automotive
4

I went in to get a security system on my car removed. Services was fast and affordable. However, I cannot give 5 starts because individuals working in the shop who are customer facing were not wearing a mask, which is a threat to customer safety.

We are so sorry that we did not meet your full satisfaction during your last visit. We are concerned about customer safety that is why we offer a touch less service (non face to face). Next time if you wish you can call us from your phone when you arrive and leave your keys in the car. When we are done we can send your invoice to your phone and you can also pay from your phone. When that is complete we will leave your keys in the car for your pick up. Just let us know if that works better for you. Thank you for allowing us to take care of your automotive needs.

- Harlan Automotive
5

I definitely recommend Harlan Automotive. They aligned my 2014 F-150. Harlan performed an excellent service with a fair price. They even gave me a computer print out showing the degree / degrees that the tires were adjusted. My truck drives great and I don’t have to worry about my tires wearing uneven, especially what tires cost today.

5

So polite, and much faster than anticipated despite Covid adjustments:)

5

5