New Location Coming Soon!

Lobby | Harlan Automotive

Our Reviews

What Customers Are Saying About Harlan Automotive

5

Friendly and they keep you informed about your vehicle from start to finish

5

5

This place was suggested to me by a co-worker and her praise was enough for me to give them a shot. And although her praise was enough to peak my interest the experience far exceeded my expectations. My appointment started on time, the woman at the desk was so pleasant and welcoming, the service only took about a half hour, and they even gave my card a REPORT!!!! Before I even left the building I received a "report card" on my phone! The "report card" grades your car's health. It's incredibly helpful and it was thoroughly explained by the woman at the desk. I can't speak highly enough about this place. I got my oil change yesterday and I've already told no less than 10 people about my experience! 10 out of 10!!!! This place will definitely be my regular service spot!

5

I was looking for a good shop with a good reputation to take my car too as well as my daughter's. And as most people will do, I read reviews. For the most part this shop has an outstanding number of good reviews and yes, they have some not so good (Which shop does not?). The ones that concerned me was from a couple of females. Me, being female, I chose to overlook these and moved right into scheduling an appointment. And if my opinion matters at all, then this is my experience with Harlan's. First, they are friendly and accommodating and guess what?? The Service advisor is a Woman! She treated me with respect, spoke kindly to me, answered all of my questions and did not once belittle me or talk down to me for being a woman! Go figure....;) 2nd: They gave me estimates for some repairs on my vehicle. I was told what the part was and what the part's function was for my vehicle. They disclosed the cost of the part and labor and they made it clear that there was a diagnostics charge upfront (which I gladly paid, knowing I needed to know what was the issue with my check engine light) ) I asked several questions and not once did I feel like I was asking dumb questions, or being treated unfairly! Quite the opposite! 3RD: Ladies: If you are looking for a good shop and you want to feel welcome and treated with respect and kindness, then I DO recommend that you got to Harlan's. Because just seeing ALL the great reviews as opposed to the very few bad reviews, I think you will have a good chance at a great experience! They will help you with your car needs and they will do it all with great service and a smile.

5

Great, professional. Outgoing, knowledgeable!

5

5

1

I seriously doubt they are doing this to knowledgeable men, but my 19 year old friend (female) was seriously charged $240 for just an oil change. Ladies please go literally anywhere else because that is straight robbery. Their “labor fees” are tremendously ridiculous.

5

1

Scammed my girlfriend out of $150. She had a squeaking and squealing car, got it checked out, and they said they took a look and everything was fine but needed a coolant change. Said they drove it around and “heard no squeaking”, but one second of driving in the car proves that false, so obviously they just didn’t care enough when they know a “girl who can’t know nothing about this” asks for help. Funny thing is they’ve treated me well in the past, and the exact same thing keeps on happening when it’s a woman who needs help. “Can’t find the cause of the squeaking” but we got told that there literally was no squeaking. Lots of wonderful competitors in town. $150 for a coolant change that wasn’t even approved of, thanks a lot.

Hello Caden. Thanks for taking the time to air your complaint. I assure we did not scam your girlfriend. We could not find the cause of the squeaking at that time but the tech did notice the coolant was extremely low. If her car is still squeaking have her come by and I will gladly ride with her to see if we can locate it. Cars often have issues that are difficult to pinpoint. And if she is not pleased with the fact that we took care of her coolant issue, have her come in to discuss it. We clearly do not scam anyone, man or woman.

- Harlan Automotive