Auto Repair in Murray & Paducah

I just want to say thank you again to Harlan Automotive and Mike. Recently I bought a used Mercedes-Benz E-Class in California and delivered it to my elderly mother in Murray Kentucky. The car is the W211 chassis which I've always liked since it first came out. A generally very reliable car. I've been driving BMWs and Mercedes since the 80's and wanted to get her a safe, reliable and low maintenance car. That said owning these cars can be inexpensive but only if you don't let things go too far maintenance wise. You also do need a knowledgeable mechanic and he can save you a LOT of money and lower your Total Cost of Ownership. Before delivering it to her I had my mechanic of 20 years service the car and also had him perform all the minor repairs and work it needed using only new Mercedes parts. Unfortunately a few weeks after being delivered to her the car's alarm decided to fail and began running down her battery silently 3 nights in a row. One of the guys with the service and towing guys suggested Harlan Automotive. I ended up talking to Mike at Harlan Automotive and was very pleased with his technical knowledge and dedication to customer service. He even arranged rides for my mom to get to and from the shop. He fixed the problem the first time for the price agreed, and delivered her repaired vehicle within the promised time window including the ordering and delivery of the new alarm module. I also want to take a moment to address a theme I saw on a couple of other Yelp comments. My sense of things is that Harlan Automotive is an honest shop providing top shelf garage services to drivers who are interested in a fair price to maintain their vehicles. It's not going to be the absolute cheapest place but they're fair, honest, reliable and quality focused. They also stand behind their work and went out of their way to help my elderly mother.

They were very friendly and got me in as soon as they could, but they over charged me. I went in to get a diagnosis on my car. For 30 minutes worth of labor and a simple oil change my bill ended up being $117. That’s ridiculous. $49 for labor and $56 for the oil change. All I wanted was to see what was wrong with my car. I would have gotten an oil change else where. They never asked if they could do the oil change! The only good thing that came out of this is instead of charging me for an hours worth of labor they charged me half.

Friendly but expensive.

I started going to Harlan Auto in the interest of supporting local businesses, Mike had also been a regular at a restaurant I worked at. Mike and his team are excellent! Straight forward on what's needed, timely, and even helped me get to and from work one day when I had to leave my car for service! When it came time to buy a used car, I took it in for minor work and they did a courtesy inspection as well, saving me time and money!

Ford Taurus got quick, accurate diagnosis and was repaired the day it arrived. Cost estimate was accurate, but price was very high. I did the same job on my van and the parts cost 1/3 what Harlan charged. It took me only about 2 hours and it was my first time.

You guys stopped an inspection due to the car being in bad condition, and saved me $250 dollars! Would definitely recommend you

My experience at Harlan Automotive was nothing but perfect. They came and got me from where the truck broke down had the vehicle towed to their shop as well as lent us a courtesy vehicle to get home. They realized my vehicle had to be on the road as quickly as possible and expedited the repairs. The very first thing the next morning by lunchtime the next day my truck was running and ready to be picked up. Very happy that Mike from Harlan Automotive picked us up himself and made sure all the details were taken care of. Thank you so much I recommend him highly.

Best and most trustworthy place to take your vehicle. Only place I use. I will make the trip to Murray just to see them and know that I will be taken care of.