Auto Repair in Murray & Paducah

Thank you for your honest work and opinion. We have always been satisfied with your work thru the years.

My wife and were attending the Land Between the Lakes USA Jeep Jamboree, and right after registration the Jeep developed a horrible vibration and noise. This meant it wouldn't be safe to take it on the trails the next day. While eating dinner at Kenlake Resort I was using the Google Maps application to search for automotive repair businesses is the area and came across Harlan Automotive. I sent them a message through the Google Maps app right then and asked if they would be able to get the Jeep in the nest day. To my surprise I received a message that evening from the owner telling me to bring it. The next morning we took them the Jeep, and they got started on it right away. The service was fantastic and the staff were wonderful and friendly. They keep you updated on the progress of the service throughout the process. In just a few hours they had diagnosed and repaired the Jeep and had us on our way so we didn't have to miss the next days trail ride. They truly were life savers. The bill was commensurate with the work performed, the parts installed, and the 3 year/100,000 mile warranty. I would recommend them to anyone wanting quality automotive repairs. #jeepjamboreeusa

Grandsons car quit. Advised by wrecker guy to take it to Harlan. Harlen said $ 262 .00 to fix plus parts . One hour later was told engine blown,not worth fixing. Charge $262.00. Pretty steep for one hours work. Junked car out for $200.00. This place sucks. Only difference between them and Jessie James is Jessie had a gun !!!

Top notch service!

I don't leave reviews often but felt compelled to do so in this case. Honest, trustworthy, experts. They have worked on my import car (that I used to take to Nashville before finding Harlan), domestic truck(gas) and now my new to me diesel truck. They stand behind their work with a warranty. Work is completed quickly, accurately and they are great people to deal with. Only place I will take my vehicles.

This is my review for Harlan’s Automotive. I normally do not leave reviews to start off but what they did for me deserves one. I got a call from my mother saying my Aunt was gravely ill with just days left to live. I packed everything up and drove the 14 hrs to Murray, KY from Midland TX. As soon as I pulled into the driveway my transmission went out. As a Murray native I knew a couple places to call but they were booked up for at least a week and I didn’t have that kind of time off cleared with my company. I called Harlan’s and they took it in immediately. I explained my situation and they told me the timeframe was about 3 days for the repair. They went even further and asked if they could help me personally with anything to help me through the crisis. Their thoughtfulness was above and beyond. Harlan’s projected timeframe was spot on. They had it all fixed and ready. I will most certainly return all my vehicles to them in the future if the occasion arises. Thank you for everything you did for me and my family.

Kind, thoughtful pros! Can't recommend them enough. We broke down on the interstate, midway through a 1200 mile trip. They went way out of their way to help us get to safety, and then make our car road safe. Went WAY beyond the ordinary for us, including finishing the work on a day they are closed, to help get us back on the road and on to our vacation. Mr. Harlan and his team, (special shout out to the lovely woman in the office, and Mrs. Harlan!) helped take the sting out of a bummer of a situation. Wish we could bring all our vehicles to them...but living in Wisconsin makes that tough!

Trustworthy and transparent. You get what you pay for. The prices are substantially higher than most of the mom-and-pop garages around here, but they're considerably lower than the dealership, and they aren't going to try to mess around and sell you stuff you don't need. They aren't going to change what they recommend based on how much they think you know about vehicles. Harlan's is consistent, professional, the garage and waiting room are *very* clean, they provide detailed inspections with pictures & videos through a very cool website so you can view it whenever you want, they text you with updates as they work on your vehicle, and they'll answer all of your questions. The people at Harlan know what they're doing. I've been told it is stressful when women call shops because they usually talk to gruff, rude men who treat them like they're stupid, so if you are a woman looking to get your car worked on, Harlan is a good choice. The person who answers the phone is a really nice, patient lady, so you won't feel uncomfortable talking with her and asking questions. I've been messed over and spent over a thousand dollars on nonsense repairs at other shops in town, and one of the cheapest repair shops even took a problem on one of our vehicles and made it worse, then tried charging me for fixing it. But not at Harlan's. Would definitely recommend. The service is way above and beyond anything else I've experienced in Murray.

My steel rear brake line failed during the weekend while in Murray, which is four hours from home. It was towed to Harlan Automotive, and I had to make arrangements long-distance to get it fixed. Harlan promptly replaced the break lines on both sides for a very reasonable price. They also provided a texting service to keep me appraised on their progress: from when the tow truck arrived, when it went into the garage for inspection, when a quote was ready, when the car was done, etc. Mike, the owner, also followed-up a couple of days later, via text, to make sure everything was still good. Very positive experience.

Great Service!