It has taken me longer than it should to write a review (2 months). My Niece was travelling from Louisville to visit us here in Murray. We had recently moved ourselves and only being here a month we were still getting familiar with the area. When she called panicked that her car had stalled on 641, we immediately called a local tow service and met them where she was stranded. When they got to her, they were unable to get the car started. They recommended Harlan's and we agreed to have it towed there. I called to let them know the vehicle was heading to them. The woman that answered the phone was very patient and helpful, as I was being a little anxious. But she informed me that they would be looking for the vehicle and not to worry, that as soon as it came in they would keep me informed. And they did!! I recieved updates via text that the vehicle had arrived, that it was checked in, that a technician was diagnosing and soon after, I got a very detailed report on the car. I was even informed when they had an estimate ready. I have never been so impressed with a repair shop than I was with Harlan's! When my niece picked up the vehicle, the woman behind the counter welcomed her warmly with a big smile, easing her anxiety of going through a breakdown, and even offered her a peanut butter cup! I cannot thank you enough for your service and getting my Niece back on the road. If I could I would give 10 stars!
Thank you so much for this review. We strive to provide quality work and excellent customer service to each of our customers. And again thank you.
- Harlan Automotive