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Lobby | Harlan Automotive

Our Reviews

What Customers Are Saying About Harlan Automotive

1

This has to be the worst mechanic I've ever visited. I was treated like an idiot for attempting to make suggestions and tell them all that I knew. I was told parts were bad that were literally just replaced a week ago. I took my vehicle in on a monday and was told it would be done Tuesday, Tuesday turned into Wednesday with them stating my rebuilt carburetor need to be replaced (which was in fine condition), Wednesday turned into Thursday because of the carburetor they bought was used (they had to order it told me a 2 barrel holly would run me 500 I told them I priced a new one at 275 at O'Reilly Auto they said they didn't wanna order it from them because they knew the guy they were getting the refurbished one from). Thursday turned into Friday because the refurbished one THEY ordered was bad and had to order another one; after getting it on they told me that I didn't need to come pick it up because (30 minutes after telling me to come pick it up) they didn't like the way it sounded. I asked why and they said they didn't know and they'd have to run some "tests". Friday turns into Monday and they stated we're not done yet we'll call you back. Upon returning my call (the first call out of 6 or so they promised to return) they tell me I have a "huge coolant leak" (my truck had NEVER leaked coolant prior to taking it to Harlans and was fill w antifreeze bak at the tail end of January.) They told me to hold, I held, then they told me that my timing chain was messed up and that I should replace my engine or "bring my title to them to cover the cost". Needless to say, my truck ran before I took it to Harlans, this morning I had to tow it home so I could fix what they messed up. I went in for a tune up and oil change and to see why it stalled at stops after a FULL day of running around, what I got in return was horrible service, an $814 repair bill n a $114 tow home. Don't make my mistake, learn from it and avoid this place at all costs. I'd take Wal-Mart Quick Lube over Harlans any day, at least they get done what they say they will n won't destroy your vehicle.

1

This has to be the worst mechanic I've ever visited. I was treated like an idiot for attempting to make suggestions and tell them all that I knew. I was told parts were bad that were literally just replaced a week ago. I took my vehicle in on a monday and was told it would be done Tuesday, Tuesday turned into Wednesday with them stating my rebuilt carburetor need to be replaced (which was in fine condition), Wednesday turned into Thursday because of the carburetor they bought was used (they had to order it told me a 2 barrel holly would run me 500 I told them I priced a new one at 275 at O'Reilly Auto they said they didn't wanna order it from them because they knew the guy they were getting the refurbished one from). Thursday turned into Friday because the refurbished one THEY ordered was bad and had to order another one; after getting it on they told me that I didn't need to come pick it up because (30 minutes after telling me to come pick it up) they didn't like the way it sounded. I asked why and they said they didn't know and they'd have to run some "tests". Friday turns into Monday and they stated we're not done yet we'll call you back. Upon returning my call (the first call out of 6 or so they promised to return) they tell me I have a "huge coolant leak" (my truck had NEVER leaked coolant prior to taking it to Harlans and was fill w antifreeze bak at the tail end of January.) They told me to hold, I held, then they told me that my timing chain was messed up and that I should replace my engine or "bring my title to them to cover the cost". Needless to say, my truck ran before I took it to Harlans, this morning I had to tow it home so I could fix what they messed up. I went in for a tune up and oil change and to see why it stalled at stops after a FULL day of running around, what I got in return was horrible service, an $814 repair bill n a $114 tow home. Don't make my mistake, learn from it and avoid this place at all costs. I'd take Wal-Mart Quick Lube over Harlans any day, at least they get done what they say they will n won't destroy your vehicle.

5

They always take great care of me and make sure my car is in great shape!

We thank you for your business and look forward to serving you in the future! Have a great day!

- Harlan Automotive
5

Amy said the business was honest, and she appreciated that they took the time to explain everything to her.

We appreciate your business and look forward to serving you in the future.
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive
5

Christy said they gave her access to a loaner vehicle, they quickly identified the problem and they fixed it.

We appreciate your business and look forward to serving you in the future.
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive
5

Harlan automotive is my first choice for accurate diagnosis of vehicle problems and solutions, enabling me to keep them safely running and driving for many years!!

We appreciate your business and always look forward to seeing you Ms. Pat!! Have a great day!
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive
5

Mao said he would recommend this business for service.

We appreciate your business and look forward to serving you in the future.
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive
5

Rachel said this business was very nice and they got her vehicle done within one day.

We appreciate your business and look forward to serving you in the future.
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive
5

Timothy said this business was good but he would only recommend them for service if the prices were not so high.

We appreciate your business. Have a great day.
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive
5

Amanda said this business went out of their way to contact her father to get all the details before they charged her for any work.

We appreciate your business and look forward to serving you in the future.
Mike and Kellie Harlan
Owner-HarlanAutomotive
270-767-0101

- Harlan Automotive