The staff was polite and professional, and they did well with my vehicle. The courtesy inspection was a nice touch, and the techs seemed quite competent. However, I took two stars off for the price. I learned after the fact that a quart of Lucas sells for $13 at a parts store. That's a 35% mark-up from their order price at $9 a bottle. I got charged $31 for the oil additive, and $32 for the transmission additive. That's about 2.5x retail, and it really jacked up the price. Part of this is on me for not asking the price or looking into what parts stores charge beforehand, but that's still a bit ridiculous. Live and learn, I suppose. I would still recommend the place for your vehicle maintenance, just know what you're getting into going in.