This is the second time I brought my car here & same as last time the staff was very friendly & they are good about communicating with you when they have your vehicle. I hate to leave a bad review, however the amount that they quoted me was MUCH more than I had anticipated (same as the last time) and I am afraid that they were trying to overcharge me. I ended up not having them do any work this time, but still had to pay them almost $300 for just looking at my car. I understand that there are diagnostic costs, but this is just excessive. I picked my car up 2 days ago and today I found that they left this cover piece for my engine in the back seat of my car. For the amount that I paid, I am disappointed in the lack of care.
Sorry for your less than excellent experience. I reviewed your ticket and thought I would explain our process a little better if possible. Your van had multiple misfire codes. Honda has an issue with piston ring failure and engine blow by. So our first test was to insure that was not an issue. There is a TSB concerning this. The next step is to check valve adjustment. Honda is one the few manufactures that still have manually valve adjustment procedures. This is the point we were at when you opted not to continue. As for the engine cover being left in the back floor board, that is 100% my fault. While we were awaited your decision to continue with testing, we needed the bay for other customers. I put the engine cover inside your van so that it would not get misplaced. I failed to let Angela know that it would need to be reinstalled, if you were not going to precede. For that I am very sorry.
- Harlan Automotive