5

1

Scammed my girlfriend out of $150. She had a squeaking and squealing car, got it checked out, and they said they took a look and everything was fine but needed a coolant change. Said they drove it around and “heard no squeaking”, but one second of driving in the car proves that false, so obviously they just didn’t care enough when they know a “girl who can’t know nothing about this” asks for help. Funny thing is they’ve treated me well in the past, and the exact same thing keeps on happening when it’s a woman who needs help. “Can’t find the cause of the squeaking” but we got told that there literally was no squeaking. Lots of wonderful competitors in town. $150 for a coolant change that wasn’t even approved of, thanks a lot.

Hello Caden. Thanks for taking the time to air your complaint. I assure we did not scam your girlfriend. We could not find the cause of the squeaking at that time but the tech did notice the coolant was extremely low. If her car is still squeaking have her come by and I will gladly ride with her to see if we can locate it. Cars often have issues that are difficult to pinpoint. And if she is not pleased with the fact that we took care of her coolant issue, have her come in to discuss it. We clearly do not scam anyone, man or woman.

- Harlan Automotive
5

Always done correctly and on time. I go there for all my auto repair needs.

Mike, thank you for the five-star rating! We are pleased to learn that you have continued to have positive service experiences at our shop and hope to continue to earn your trust for many more years to come. Have a great weekend!

- Harlan Automotive
5

Replaced engine mounts. Finished job in a timely manner with great communication and fair pricing

Brad, thank you for taking the time to provide us with feedback! We appreciate you choosing us for your engine mount replacement services and for letting us know what things you felt were positives during your experience at our shop. Have a wonderful weekend and we hope to see you back next time!

- Harlan Automotive
5

Replaced transmission

Deidra, thank you for choosing our shop for your transmission needs! We appreciate you placing your trust in us and hope that you are satisfied with the overall work performed. Have a great day!

- Harlan Automotive
1

As a woman, I do not recommend Harlan automotive. This shop will belittle you as soon as you walk through the door explaining the issue with your vehicle and then charge you an overpriced amount for a part that can only be purchased used. With my experience, I had a thumping sound coming from the back of my car and they proceeded to ask if my music was up too loud. This company is rude,belittling, and disrespectful to women just like most mechanic shops and they try to charge an arm and a leg. If you want a great mechanic I would recommend Chris over at After Hours Auto.

Cheyenne, customer feedback is important to us and we're saddened and disappointed to see your review as we would in no way ever want a customer feeling this way during a service experience. We're incredibly sorry you felt that you were treated poorly during your visit as many of our customers are female and it is important to us that we treat every individual with the respect they deserve during their experience with our shop. If you feel comfortable doing so, we'd appreciate learning more about your experience and what specifically occurred so that we may come to a better understanding and resolution. You are welcome to reach out at any time and further speak with the business owner. Thank you.

- Harlan Automotive
5

Awesome service from beginning to end. I was very impressed with everyone! Everyone was so nice and friendly that I truly felt like a VIP. I settled in for a long wait but was only there about 15 mins!! I received text messages from the technician working on my car to keep me updated and I am so happy with the results!! I will definitely be back and highly recommend Harlan Automotive to everyone! You won’t be disappointed!!

5

5

My daughter attends Murray State and when she has car issues or need anything concerning her car, they are on it!

5

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