I am very disappointed in this shop. I've been using Harlan Auto for about three years. Their prices are higher than other garages, but the level of service had always been good—until recently. I took my 2021 Tacoma TRD Off-Road in for an oil change. A few days later, after my wife had driven it, I noticed oil on my driveway. I checked the oil level and found it was nearly empty. I put the truck up on ramps in my garage to inspect underneath and discovered the problem: they had only finger-tightened the drain plug on the oil pan. It wasn't tightened to spec, causing a steady drip. This could have led to catastrophic engine failure from oil loss had I not caught it. I tightened the plug to spec myself, and it hasn't leaked since. Tightening the drain plug is a basic, standard part of an oil change—there's no excuse for missing something like this. I will not be bringing my vehicles back to Harlan Auto.
Hello Mike, thank you for taking the time to share your experience. I want to personally apologize for this situation. You are absolutely correct—leaving a drain plug insufficiently tightened is unacceptable and does not meet our standards. I understand how concerning this must have been, especially given the potential risk involved. I’m grateful that you noticed it before any damage occurred, though that responsibility should not have fallen on you. This was a miss on our part, and we take it seriously. We’ve reviewed our oil service procedures and reinforced our verification process to help ensure this does not happen again. You trusted us with your vehicle for several years, and I regret that this experience overshadowed that history. I truly wish we had the opportunity to speak with you directly and make this right. If you’re willing, I would welcome the chance to talk with you personally. Please feel free to contact the shop and ask for Mike. — Mike Owner, Harlan Automotive
- Harlan Automotive